How can we help?
Guides for landlords setting up Tenaqo, importing existing records and managing day-to-day operations.
This Help Centre is currently available in English. Polish-language support will be available through the contact details published here.
Getting started
Set up your first property, invite a tenant and import your existing records.
Getting started with Tenaqo
A short walkthrough of the first steps after you sign up: creating your account, adding a property and understanding the main areas of the product.
Read article →Create your first property, tenancy and tenant
Step-by-step instructions for adding a property, creating a tenancy and inviting your first tenant to the portal.
Read article →Import your existing spreadsheet data
How the Tenaqo spreadsheet import works, what each tab covers, how to prepare your file and what to do with rows that need review.
Read article →Compliance and imported data
Understand attested imports, how imported records differ from native ones, and how Portfolio Health uses them.
What does 'Attested import' mean?
Tenaqo marks compliance records imported from a spreadsheet as attested imports. This article explains what that label means, what Tenaqo does and does not verify, and why the distinction matters.
Read article →Why imported compliance records are kept separate
Imported compliance records and native records are treated differently by Tenaqo. This article explains why, and what it means for Portfolio Health, counts and alerts.
Read article →Reviewing imported records that need attention
After a compliance import, some rows may be marked as attested imports awaiting review. This article explains how to find them, what each status means and how to clear them.
Read article →How Portfolio Health treats imported compliance records
Portfolio Health scores use native compliance inputs. This article explains what that means for landlords who have imported records from a spreadsheet.
Read article →Operational workflows
Work through maintenance requests, use Command Centre and understand evidence packs.
Using Command Centre
Command Centre is Tenaqo's daily action queue. This article explains what appears there, how to use it to prioritise your day and what each bucket contains.
Read article →Managing a maintenance request from report to completion
How a maintenance request flows through Tenaqo from the first tenant report through diagnosis, contractor assignment, work order and completion.
Read article →What Evidence Packs contain — and what they do not prove
Evidence Packs are structured operational records that compile your activity trail for a deposit dispute, maintenance job or compliance period. This article explains what they contain and what they are not.
Read article →Account and support
Plan limits, feature access and how to reach Tenaqo.
Plans, limits and feature access
A plain summary of what each Tenaqo plan includes and which features are available only on higher tiers. For current property limits, see the Pricing page.
Read article →Contact Tenaqo support
How to reach Tenaqo, what to include in a support request and what falls within and outside support scope.
Read article →Still have a question?
If you cannot find the answer here, email us directly and we'll get back to you as soon as we can.