How to reach us
Contact the Tenaqo support team at support@tenaqo.com.
There is no live chat or phone support at this stage. Email is the only current support channel.
support@tenaqo.com
What to include
A clear support request helps us respond faster. Include:
- Your account email address.
- A description of the problem or question.
- The specific page or feature where the issue occurred.
- Any error messages you saw, copied in full.
- Steps you already tried.
- A screenshot if the issue is visual.
What support covers
- Questions about how to use any Tenaqo feature.
- Errors or unexpected behaviour in the product.
- Import problems — rows not processing, mismatched records, needs-review explanations.
- Account and billing queries.
- Questions about the HMRC MTD connection.
- General questions about plans and feature access.
What support does not cover
- Legal advice — we cannot advise on compliance obligations, tenancy law or dispute outcomes.
- Accounting advice — we can explain how Tenaqo calculates figures, but not how you should treat them for tax purposes.
- Contractor or tradesperson recommendations — we can help with the Tenaqo contractor directory, not with finding contractors directly.
- Dispute adjudication — Evidence Packs are records, not legal opinions.
Polish-language support
Polish-language support is being established. You can still contact the team at support@tenaqo.com.
Feature requests
If you have a suggestion for a new feature or an improvement to an existing one, email us at support@tenaqo.com with the subject line 'Feature request'. We read every one, even when we cannot respond individually.